Terms of Service

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and 300Sync (“Company,” “we,” “us,” or “our”), governing your access to and use of the 300Sync platform and all related services available at https://www.300sync.com (the “Service”).

By creating an account, installing a 300Sync integration from the HubSpot Marketplace, or otherwise accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

If you are accepting these Terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. In that case, “you” and “your” refer to that entity.

If you do not agree to these Terms, you must not access or use the Service.

300Sync is a software-as-a-service (“SaaS”) data synchronization platform that connects industry-specific business software (such as Clio, ServiceTitan, Jobber, HawkSoft, Buildium, and others) with HubSpot CRM. The Service enables automated, bidirectional or unidirectional sync of contact, company, deal, and other CRM record data between your third-party software accounts and your HubSpot account.

The Service is provided on a subscription basis. Features available to you depend on the subscription tier you have selected (Starter, Professional, or Enterprise). We reserve the right to modify, update, or discontinue features of the Service at any time, with reasonable notice where practicable.

Third-party software access: 300Sync facilitates the exchange of data between your existing software accounts. We do not provide access to, or licenses for, any third-party software. You are responsible for maintaining valid accounts and licenses with each third-party platform you connect to the Service.

We target a Service uptime of 99.9% (measured monthly, excluding scheduled maintenance windows). This target is not a guaranteed SLA unless expressly stated in a separate written agreement.

To use the Service, you must create an account and connect at least one HubSpot portal. You agree to provide accurate, current, and complete information during registration and to keep your account information up to date.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately at support@300sync.com if you suspect any unauthorized access to or use of your account.

You must be at least 18 years of age and have the legal capacity to enter into a binding contract to register for the Service. The Service is intended for business use and is not directed at consumers for personal, household, or family purposes.

You may not create more than one account per HubSpot portal unless expressly authorized by us. We reserve the right to refuse registration or cancel accounts at our sole discretion.

Subscription plans: The Service is offered on three tiers — Starter, Professional, and Enterprise — with monthly and annual billing options. Current pricing is available on our pricing page. We reserve the right to change pricing with at least 30 days’ advance notice to existing subscribers.

Payment processing: Payments are processed by Stripe, Inc. By providing payment information, you authorize us (through Stripe) to charge your designated payment method for all fees incurred. You represent that you are authorized to use the payment method provided.

Recurring billing: Subscriptions renew automatically at the end of each billing period (monthly or annual) unless cancelled before the renewal date. You are responsible for cancelling your subscription before renewal if you do not wish to be charged for the next period.

Plan changes: You may upgrade or downgrade your plan at any time from your billing dashboard. Upgrades take effect immediately; the prorated difference will be charged to your payment method. Downgrades take effect at the start of the next billing period.

Refunds: All fees are non-refundable except where required by applicable law or at our sole discretion in response to a documented service failure. If you cancel your subscription, your access to paid features will continue until the end of your current paid billing period.

Taxes: Fees do not include applicable taxes. You are responsible for all sales, use, value-added, or similar taxes imposed by any taxing authority on the Service.

Non-payment: If a payment fails, we will notify you and may suspend or terminate your account if the outstanding balance is not resolved within 7 days. Outstanding balances accrue interest at the lower of 1.5% per month or the maximum rate permitted by law.

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to use the Service to:

• Violate any applicable federal, state, local, or international law or regulation, including data privacy laws, anti-spam laws, or export control laws.
• Transmit any data that you do not have the right to process or transfer, or that infringes any intellectual property, privacy, or other rights of any third party.
• Attempt to gain unauthorized access to the Service, associated systems, or other users’ accounts.
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service.
• Use the Service to send unsolicited commercial communications (spam) or to conduct phishing, spoofing, or similar attacks.
• Introduce malware, viruses, Trojan horses, or any other harmful or disruptive code.
• Interfere with, overload, or disrupt the integrity or performance of the Service or its underlying infrastructure.
• Resell, sublicense, or otherwise commercialize access to the Service without our express written consent.
• Use automated tools (bots, scrapers, crawlers) to access the Service in a manner that exceeds normal usage or violates the rate limits documented in our API guidelines.

Industry-specific compliance: You are solely responsible for ensuring that your use of the Service complies with all laws and regulations applicable to your industry, including but not limited to HIPAA (healthcare), GLBA (financial services), CCPA/CPRA (California consumer privacy), and GDPR (EU data protection). We may offer compliance-oriented features for certain integrations, but such features do not constitute legal advice and do not shift your compliance obligations to us.

We reserve the right to investigate potential violations and to suspend or terminate your account without prior notice if we determine, in our sole discretion, that you have engaged in prohibited conduct.

Our property: The Service, including its software, design, user interfaces, algorithms, documentation, and all content created by us (“300Sync Content”), is owned by 300Sync or its licensors and is protected by copyright, trademark, patent, trade secret, and other intellectual property laws. These Terms do not grant you any ownership interest in the Service or 300Sync Content.

Limited license to use: Subject to your compliance with these Terms and timely payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service solely for your internal business purposes during the subscription term.

Your data: You retain all ownership rights in the data that you or your third-party systems transmit through the Service (“Your Data”). You grant us a limited, worldwide, royalty-free license to access, process, and transmit Your Data solely to the extent necessary to provide the Service to you.

Feedback: If you provide us with suggestions, ideas, or other feedback about the Service, you grant us a perpetual, irrevocable, royalty-free right to use that feedback for any purpose without compensation or attribution to you.

Trademarks: “300Sync” and associated logos are trademarks or service marks of 300Sync. You may not use our trademarks without our prior written consent. Third-party trademarks referenced in the Service (e.g., HubSpot, Clio, ServiceTitan) are the property of their respective owners.

Your use of the Service is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the data practices described in the Privacy Policy.

Data transmission, not storage: 300Sync is a passthrough synchronization service. We do not store the raw business records (contacts, matters, jobs, etc.) that we sync on your behalf. We store only the metadata required to operate the sync — such as record identifiers, timestamps, field mappings, and sync status logs.

Credential security: OAuth tokens and API credentials you authorize us to use are encrypted at rest using AES-256-GCM. We do not store third-party account passwords.

Your responsibilities: You represent and warrant that you have all necessary rights, consents, and authorizations to transmit Your Data through the Service, including any personal data of your customers or employees. You are the data controller for the personal data processed through the Service; 300Sync acts as a data processor on your behalf.

Data requests and deletion: Upon termination of your account, we will delete or anonymize your account data (including stored metadata and field mapping configurations) within 90 days, except where retention is required by applicable law.

Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT THE ACCURACY, COMPLETENESS, OR TIMELINESS OF ANY DATA SYNCED THROUGH THE SERVICE.

The Service depends on third-party APIs (including the HubSpot API and the APIs of your connected software providers) that are outside our control. We are not responsible for errors, downtime, or data loss caused by third-party service interruptions.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL 300SYNC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE EXCEED THE GREATER OF (A) THE TOTAL FEES YOU PAID TO US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for incidental or consequential damages, so the above limitations may not apply to you in full.

You agree to defend, indemnify, and hold harmless 300Sync and its officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to:

• Your violation of these Terms or any applicable law or regulation.
• Your use of the Service in a manner not authorized by these Terms.
• Your Data, including any claim that Your Data infringes, misappropriates, or otherwise violates the rights of any third party.
• Your failure to obtain necessary consents or authorizations to process or transfer data through the Service.
• Any dispute between you and a third-party software provider whose services you connect to the Service.

Termination by you: You may terminate your account at any time by cancelling your subscription through the billing dashboard or by contacting us at support@300sync.com. Termination takes effect at the end of your current billing period. No refund is issued for the unused portion of a paid period, except as required by applicable law.

Termination by us: We reserve the right to suspend or terminate your account immediately, without prior notice or liability, if:

• You materially breach these Terms and fail to cure such breach within 5 business days of written notice.
• You fail to pay any amounts due and do not resolve the outstanding balance within 7 days of notice.
• Your use of the Service poses a security risk, legal liability, or reputational harm to us or third parties.
• We are required to do so by law or court order.

Effect of termination: Upon termination, your right to access and use the Service ceases immediately. All active sync connections will be disabled. Sections of these Terms that by their nature should survive termination — including intellectual property, disclaimers, limitations of liability, indemnification, and governing law — will survive.

These Terms and any dispute arising out of or related to these Terms or the Service shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles.

Any legal action or proceeding arising under these Terms shall be brought exclusively in the federal or state courts located in Delaware, and you hereby irrevocably consent to the personal jurisdiction and venue therein.

Dispute resolution: Before initiating formal legal proceedings, you agree to attempt to resolve any dispute informally by contacting us at legal@300sync.com. We will use good faith efforts to resolve the dispute within 30 days. If the dispute cannot be resolved informally, either party may proceed with formal legal action.

Class action waiver: To the extent permitted by applicable law, you agree to bring claims against 300Sync only in your individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.

We reserve the right to modify these Terms at any time. When we make material changes, we will notify you by email (to the address associated with your account) and by posting a notice on our website at least 14 days before the changes take effect. For non-material changes, the updated Terms will be effective immediately upon posting.

The updated Terms will indicate a revised “Effective date” at the top of the page. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service and cancel your subscription before the effective date.

We will maintain an archive of previous versions of these Terms. If you have questions about what has changed, contact us at legal@300sync.com.

If you have any questions, concerns, or requests regarding these Terms or the Service, please contact us: